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Confident I was in safe hands

Posted By Ellie58

"Confident I was in safe hands"

About: Aberdeen Royal Infirmary / Surgical HDU Aberdeen Royal Infirmary / Urology (Bladder and Urinary problems)

(as a service user),

I was admitted for planned robotic surgery under the auspices of Mr Dimitropolous and Mr Douglas. Cared for in HDU and Ward 209. Supported by the Stoma Nurse Team and by UCAN Nurse Specialists.

Naturally I felt apprehensive beforehand but was given clear direction as to what to expect and lots of reassurance.

I was treated respectfully and with humour so I was put at ease and was confident I was in safe hands. 

Throughout my stay I was nursed professionally. Ward staff, including Susan, Nikki, Nicola, Tania, Michelle and Chardonnay demonstrated excellent skills whilst maintaining a warm and considerate approach.  They often faced difficult and challenging behaviour but dealt with these confidently and skilfully.

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Responses

Response from Helen Paddon, Nurse Manager, Critical Care, NHS Grampian 9 months ago
Helen Paddon
Nurse Manager, Critical Care,
NHS Grampian

Submitted on 01/07/2024 at 09:22
Published on Care Opinion at 09:22

picture of Helen Paddon

Dear Ellie,

Thank you so much for complimentary words about your recent hospital stay, it is really encouraging to read.

I will ensure your positive words are shared with all the teams that you have so kindly mentioned.

I wish you well in your recovery from surgery and many thanks again for taking the time to share your story

Kind regards, Helen Paddon

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Response from Jane Beattie, Nurse Manager, Surgical 1 (Surgical Division), NHS Grampian 9 months ago
Jane Beattie
Nurse Manager, Surgical 1 (Surgical Division),
NHS Grampian

Submitted on 01/07/2024 at 09:59
Published on Care Opinion at 09:59

Good morning Ellie58,

Thank you so much for taking the time to provide feedback, following your recent admission to hospital.

I am glad you found all the team involved in your care, to be reassuring and supportive, which helped put you at ease.

The team take pride, in the person centered care they provide and I will be sure to share your positive feedback with the team.

I hope you are recovering well.

Jane

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