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Incredible service!

Posted By starwd46

"Incredible service!"

About: North Devon District Hospital / Accident and emergency North Devon District Hospital / Fracture Clinic North Devon District Hospital / Trauma and orthopaedics

(as a service user),

Fractured my right clavicle whilst mountain biking.

Went to ED in North Devon. Saw an EDGP (Dr Higgs) within 10 mins. Had an x ray within 30 mins, saw and ED consultant (Dr Kevern) who sent me on way with a sling, pain relief and sound advice all within the hour. Incredible service! 

Followed up with Fracture clinic. Again received A1 treatment by 2 ortho consultants - Mr Brunton and Mr Steinlechner. 

Thank you NDDH

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Responses

Response from Ella Joslin, Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 3 days ago
Ella Joslin
Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 28/06/2024 at 18:45
Published on Care Opinion on 01/07/2024 at 08:17

Dear starwd46,

Thank you for your kind words. I am so pleased to hear about your speedy and positive experience in the Emergency Department.

I will share your lovely feedback with Dr Higgs and Dr Kevern, as well as at our team meeting.

I wish you a continued recovery.

Best Wishes,

Ella

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Response from Debbie Moore, Healthcare Assistant Fracture Clinic (Northern), Fracture Clinic - NDDH (Northern Services), Royal Devon University Healthcare NHS Foundation Trust yesterday
Debbie Moore
Healthcare Assistant Fracture Clinic (Northern), Fracture Clinic - NDDH (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 30/06/2024 at 16:27
Published on Care Opinion on 01/07/2024 at 08:19

picture of Debbie Moore

Dear Starwd46,

Thank you so much for taking the time to post such positive feedback, sounds like you’ve received the gold standard experience we strive to provide.

I’ll be sure to pass your thanks onto Mr Brunton and Mr Steinlechner.

With very best wishes for a speedy recovery and a quick return to mountain biking.

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