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"Issue for privacy and wellbeing"

About: Royal Devon & Exeter Hospital (Wonford) / General surgery

(as the patient),

I came into the RD&E, Dart Ward for one week, initially to have my blood pressure monitored and reduced through medication over 5 days in preparation for an operation to remove one of my adrenal glands. 

I have to say that all the staff, whether medical or care staff were brilliant and I can't praise them enough.

What did cause me a major problem though was being on a ward where numerous seriously ill patients, some with dementia, were being cared for, and this severely affected my mental well-being pre and post operation. It wasn't just during the night that I had to deal with this, but for instance on several occasions I was eating meals at my bedside and the doctors were discussing with patients about how they were going to refit their catheters etc. This really I believe is a major issue for the privacy and well-being of your patients.

As far as I was aware there was no where else I could take my meal to eat it away from the ward environment which may have alleviated some of these problems but as somebody who went into hospital, not ill but waiting for a procedure I really did struggle mentally due to this and pre op spent as much time away from the ward within the hospital campus as I could for my own well-being.

I thought it was important to feed this back to you as I am likely not the only person who has experienced this particular issue while spending time in hospital.

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Responses

Response from Marina Prada Rojo, Clinical Nurse Manager (Eastern Services), Dart Ward (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 4 days ago
Marina Prada Rojo
Clinical Nurse Manager (Eastern Services), Dart Ward (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 02/07/2024 at 17:41
Published on Care Opinion on 03/07/2024 at 08:09


Dear Parkview,

Thank you for taking time to give us feedback regarding your recent stay on Dart Ward.

I am very pleased you found the staff on Dart ward helpful, I will make sure to relay that to the wider team.

I am sorry to hear that your mental well-being got affected during your stay. Due to bed constraints within the hospital we do have a mixture of service users with different presentations, I appreciate this can be very challenging as a patient and I can only apologise. We strive to have protected meal times, where patients are not disrupted whilst having their meal, I apologise if this was not the case and going forward I will make sure we focus on achieving this as a team.

Unfortunately, we currently do not have any spaces were patients could go to have their meals outside of their allocated bed space. Going forward I will make sure we strongly encourage our patients to voice their concerns early, as we could have offered options, like meal-card to use at the hospital restaurant.

Thank you again for providing us with constructive feedback so we can improve our services.

Hope you make a speedy recovery from your surgery.

Kind Regards,

Marina Prada Rojo

Clinical Nurse Manager

Dart Ward

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