"Kind, encouraging and understanding"

About: Royal Devon & Exeter Hospital (Wonford) / Maternity

(as a service user),

I recently gave birth to my second child on the labour ward at  Royal Devon & Exeter hospital.

I was moved to the birthing room and into the care of midwife Vicky and student midwife Allison at around 8am and I felt like having Ali as well as the midwife was a real bonus. Together they explained everything really clearly, made sure I knew what choices I had, and supported me through my contractions when I was feeling exhausted and a bit deflated. They were kind, encouraging and understanding and I couldn’t have asked for a better duo to help bring my baby girl into the world.  

On arriving at hospital the day before to assess whether my waters had broken, a student midwife called Abby also provided an excellent service - explaining everything that was going to happen and why so so clearly. She was friendly and kind and really put me at ease and kept me informed.

After my waters had broken but I wasn’t getting contractions, I had to stay in the hospital to receive regular  antibiotics for step b. Because I wasn’t in labour, I was just waiting this to kick off I didn’t see many midwives as we were just waiting for things to kick off. What would have been super useful is if someone had let me know that there was a dedicated food area - it wasn’t into the next day after baby was born that I realised. 

Other than that, we had a wonderful experience.

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Responses

Response from Joanna Black, Transformation Midwife (Eastern Services), Maternity Services (Eastern Services), Royal Devon Healthcare University NHS Foundation Trust last week
We are preparing to make a change
Joanna Black
Transformation Midwife (Eastern Services), Maternity Services (Eastern Services),
Royal Devon Healthcare University NHS Foundation Trust
Submitted on 04/07/2024 at 13:31
Published on Care Opinion at 14:34


picture of Joanna Black

Dear Sarah463

Thank you for taking the time to feedback on your experience at RDUH Exeter, I am so happy that you experienced such fabulous care by Vicky, Alison and Abby, I will make sure that they receive this lovely feedback.

I am sorry that you weren't orientated to the canteen antenatally. We are currently working on providing a virtual tour of our facilities which will be available to everyone so I hope that this should help prevent this from happening for other patients. I will also pass on this feedback to ensure that everyone using the service should be orientated to the ward.

Thank you again and congratulations on the birth of your baby.

Kind regards

Jo

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