"Failures within Queen Elizabeth University Hospital"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency

(as a relative),

My family member has been experiencing psychotic symptoms for 8 to 10 weeks, not acute confusion as discharge letter states, family estimates they have not been taking anti psychotics for same period as prescribed. Finally the situation became completely unmanageable, they threw themselves out a first floor window... not jumped from a wall as discharge letter states. They are experiencing delusional beliefs which lead to this, disorientated, not eating - have lost around 3 and half stone in short time frame, A short term detention was granted, revoked next day as apparently confusion resolved. 

Discharge letter states that family highlighted an increase in social stressors, this is definitely not true either, they are clearly psychotic not acutely confused. Allegedly according to their discharge letter, acute confusion resolved, the patient's recollection of seeing psychiatry in hospital to us was they couldn't speak English and had a translator, they told them they were fine. I highly doubt this consultation format is true.

STDC was revoked and discharged ...they can have lucid moments and I'm giving benefit of the doubt they may have conversed with psychiatry appropriate. Nothing has certainly has not resolved so congratulations QEUH, we are back at square one yet again, an actively psychotic patient  within the community, unmedicated, delusional  beliefs, completely unmanagble.

If psychiatry actually spoke to the family to obtain an accurate history of what has been going on over past 8 to 10 weeks, this is a clearly detainable individual, we may not be in this current situation if communication actually happened, risks surrounding our family member are increasing and yet again out in the community left to their own devices.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 6 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 11/07/2024 at 11:29
Published on Care Opinion at 11:29


picture of Nicole McInally

Dear Failure to Plan Discharge

Thank you for taking the time to express your concerns about the care and treatment of your relative. I am really sorry to hear about their experience within our service and we are concerned about the issues that you have raised. In order to be able to investigate the concerns you raised and to provide you with a more detailed response, we would appreciate it if you could contact our Complaints Team @ complaints@ggc.scot.nhs.uk with your relative’s personal details.

Thank you.

Nicole

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