Care Opinion

I cannot fault the care given

Posted By importerpm65

"I cannot fault the care given"

About: Causeway Hospital / Accident & Emergency Causeway Hospital / Coronary Care/Medical Monitoring Unit

(as a service user),

I attended the ED in Causeway following a significant event at home. From entering the department I cannot fault the care given and the professionalism shown by staff. They really did provide the care and support needed at what was a fairly worrying time.

I was admitted to the CCU and found the same high level of care continued there. It would be difficult to say how good the standard of care was on the ward and I feel the team really worked well together from domestic and support services through to nursing and the medical team. 

Thanks to all those involved in my care

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Responses

Response from Victoria McCrory, Assistant Clinical Services Manager, Medicine and Emergency Medicine, NHSCT 3 months ago
Victoria McCrory
Assistant Clinical Services Manager, Medicine and Emergency Medicine,
NHSCT

Submitted on 05/07/2024 at 09:26
Published on Care Opinion at 09:26

Hi importerpm65

My name is Victoria McCrory and I am the Assistant Clinical Services Manager for CAU ED. I am sorry to hear that you have been unwell following a significant event at home, and had to avail of the ED and CCU services.

I am delighted to hear that you had a good experience whilst in the ED department. Staff strive to provide a high standard of patient centred care at all times, and I will ensure that they receive this positive feedback.

Thank you for taking the time to leave this feedback, particularly at a time when you have been unwell. I hope you are making a strong recovery.

Yours Sincerely

Victoria McCrory

ACSM CAU ED

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Response from Nicky Butcher, Assistant Clinical Services Manager, Medicine, Dermatology and Medical Photography, NHSCT 3 months ago
Nicky Butcher
Assistant Clinical Services Manager, Medicine, Dermatology and Medical Photography,
NHSCT

Submitted on 05/07/2024 at 09:44
Published on Care Opinion at 09:44

Good morning Importerpm65,

I am Nicky Butcher, assistant clinical services manager at Causeway Hospital.

I as really sorry to hear that you havent been well, and am sure it has been a distressing time.

I am delighted to hear your kind feedback, and appreciate you taking the time to share it.

I will ensure that I pass on to the staff and team in CCU, as it is very much involves a team working well together to provide a good patient care delivery.

Much appreciated, and wishing you a speedy recovery,

Nicky.

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