Care Opinion

My whole experience from start to finish was amazing

Posted By Wexy#79

"My whole experience from start to finish was amazing"

About: Royal Alexandra Hospital / Trauma & orthopaedics (wards 21-23) Scottish Ambulance Service / Emergency Ambulance

(as the patient),

I tripped up and fell onto a hardwood floor in my kitchen, suffering a compound wrist fracture.

My daughter telephoned an ambulance as the injury looked too severe to take me in a car. The ambulance arrived within 20 minutes and the paramedics were amazing.

On arrival at the RAH Paisley I was taken to triage for assessment. I was then taken up to the trauma assessment unit where they examined my wrist further. Every step of the way I was met with friendly faces who reassured me that everything would be fine. I was then taken to x-ray when it was discovered I had a really bad compound fracture. I was then informed that it would need to be put in a plaster cast and would be operated on as soon as they had availability.

My fall happened on the Friday and the operation was carried out on the Monday. My whole experience from start to finish was amazing. All the staff without exception were friendly, professional, and made you feel you were the only patient who mattered. They treated every patient in same professional and friendly manner. What a team.

I would just like to say a big thank you to all the staff in the Trauma Assessment Unit for their dedication and care. I came into hospital as a stranger and left as a friend. Thank you all so much ❤️ 

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Responses

Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 2 months ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 08/07/2024 at 15:13
Published on Care Opinion at 15:13

picture of Alan Martin

Good Afternoon,

Many thanks for taking the time to share your feedback here on CareOpinion. I am so sorry to read about what happened to you, it sounds like a really sore one and must have been terrifying for you and of course your daughter as well. I hope that you are feeling better and on the road to a full recovery. It is great to hear positive stories about the work our wonderful staff provide.

If you wish I can pass on the feedback to the crews directly. To do so we would need to know the date, time and address that the Ambulance attended and your name. This information can be sent to sas.feedback@nhs.scot for the team to pick up. If you do decide to do this, would you be so kind as to make reference to your CareOpinion username so that the team can easily locate your story and share it with the crew.

I wish you all the very best and thanks again.

Kind Regards

Alan

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Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 2 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 11/07/2024 at 15:26
Published on Care Opinion at 15:26

picture of Kevin Torbet

Dear Wexy#79

Thank you for taking the time to share your experience following your fall and subsequent treatment at the Royal Alexandra Hospital.

We are incredibly pleased to hear that your journey from the accident to your recovery was met with professionalism, care, and compassion from our staff.

It is heartening to know that you felt reassured and well cared for at every step of your treatment, from triage to the trauma assessment unit, through to your x-ray and eventual surgery. We aim to treat all our patients with the utmost respect and kindness, making their hospital experience as comfortable and positive as possible.

Your feedback about our staff being friendly, professional, and dedicated is greatly appreciated and will be shared with the entire team.

Thank you once again for your generous feedback. We wish you a smooth and speedy recovery.

Kind regards

Kevin

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