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"We are so fortunate to have such a great service"

About: Craigavon Area Hospital / Breast care services

(as a service user),

I was red flagged by my GP, got a notification from the centre a few days later, then received my referral and would be in touch asap .

Went for my appointment, and the staff were amazing. I was met with a smile at reception,  which when you are worried really helps. The next encounter was a member of staff laying out teas / coffee and biscuits in the waiting room -such a kind act.

Then my name was called and I can only say the nurse was so kind -she explained the routine in getting ready for the consultation. The Consultant listened really well, was very attentive, and explained everything very clearly .

Onto the other professionals doing my mammogram and ultrasound - they were so gentle, kind and professional . Thankfully my story had a good outcome -but when I entered there I was really anxious - the treatment from all the staff went a long way to help.

Many thanks to all involved, we are so fortunate to have such a great service, with such skilled professionals addressing our concerns. 

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Responses

Response from Tracey McGuigan, Lead Nurse Surgery, Craigavon Area Hospital, Surgery and Clinical Services Directorate, Southern Health and Social Care Trust 9 months ago
Tracey McGuigan
Lead Nurse Surgery, Craigavon Area Hospital, Surgery and Clinical Services Directorate,
Southern Health and Social Care Trust
Submitted on 05/07/2024 at 14:13
Published on Care Opinion at 14:13


Tracey McGuigan, Lead Nurses SCS

Thank you so much for taking the time to provide such great feedback on your recent experience in the Glenane Suite.

I am the Lead nurse for the unit & I will assure you that your feedback will be shared with the team. The staff make a conscientious effort daily to ensure that the patient experience is individual, professional & dignified.

I am delighted to hear you had a positive clinical outcome.

Take care

Kind regards

Tracey

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