"Frustrated at the lack of communication"

My sister and I recently attended urology outpatients in PRI with our elderly parents. We explained that our father has dementia and our mother is partially deaf . We were told to sit down in the waiting area. 

A nurse came and asked my dad to go with them to provide a specimen.  After 15 mins our father had not been returned to us . When I queried his whereabouts I was told abruptly that he was waiting in a secondary area to see the consultant.  Again I explained that either my sister or myself would need to attend the appointment as our father has dementia and our mother is partially deaf . The nursing staff responded in a curt manner that only 1 person could sit in due to lack of space.

We had hoped that the consultant would have been passed this information from staff . This was not disseminated from during staff to medical staff . The consultation went ahead without either me or my sibling. This resulted in  misunderstanding, misinformation given and received by our parents . This left our mother upset and myself and sister completely frustrated at the lack of communication between the medical/nursing teams plus also the curtness of nursing staff when addressing myself and my sibling.

This has had a completely negative impact on my parents . It was a complete polar opposite of our father's care and treatment by the consultant and nursing inpatient team at Ninewells hospital a few short weeks ago.