"I was cared for in an impeccable manner"

About: University Hospital Wishaw / Day Surgery

(as a service user),

I was recently admitted to the Wishaw General Day Unit.

I cannot praise the staff in this unit enough

Such a professional and friendly team

I was in for a Hystology investigation

I arrived at the unit at 7,30 am and was collected by a lovely nurse who immediately put me at ease and showed me to my bed for the day

Very quickly another nurse came to explain the procedure for the day took all my details and gave me a red band to signify my allergies

I was given a cup of water to sip, gratefully received as I had been fasting due to the early appointment

I was visited by the consultant, Dr Allum, who explained the details of the investigation and pointed out the risks

Then shortly after by  the anaesthetist who took more details  and explained what would happen prior to the operation

Throughout the day I was cared for in an impeccable manner  by everyone who looked after me. Unfortunately I do not have their names except for Cheryl who cared for me on my return to the unit after having been in the recovery unit. Cheryl kept a watchful eye on  me until she was satisfied that I was fit enough to go home.

Thank you to each and every one of them

 

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Responses

Response from Jennifer Orr, Clinical Support Worker, Day Surgery, University Hospital Wishaw 2 months ago
Jennifer Orr
Clinical Support Worker, Day Surgery,
University Hospital Wishaw
Submitted on 05/07/2024 at 12:44
Published on Care Opinion at 12:44


Dear Lydia562

Thank you for taking the time to leave feedback for staff within Day Surgery at University Hospital Wishaw.

It can be a worrying time having to attend hospital so I am pleased to hear that you had such a positive experience and that Cheryl took such good care of you post op. I will be sure to pass this onto her personally.

Your kind words will give the team a real boost at our next briefing.

I hope you are recovering well at home.

Best Wishes

Jen

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Lydia562 (a service user)

I am of the opinion that when you receive such good treatment it is important that the staff get the great feedback that they deserve.

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