Care Opinion

They were compassionate and went above and beyond

Posted By browsertr77

"They were compassionate and went above and beyond"

About: Altnagelvin Area Hospital / Ward 24 (Acute medical Unit) General and specialist medicine / Ward 22

(as a relative),

My mum was admitted over 4 weeks ago to  Altnagelvin a&e.

The staff from the nursing assistants to the nurses F1 and F2. They were caring, compassionate and went above and beyond the call of duty.

The staff are under valued and work tirelessly for the trust. The senior management team need to come down and work the floor to see the pressures.

There was a few stand out staff. Doctors in A&E Sam, Melinda and Daryl. They showed true professionalism and caring nature. My mum is registered blind.

The nurses in majors 2 were outstanding.

Ward 24 Claire nurse, Adrian and Peter nursing assistant. All the nurse in section D showed true professionalism and caring nature. 

Ward 22 Lorraine, Jamie Leigh student nurse. Melinda F1 and her F2 colleague. Mary and Michelle support services.

The staff are a true credit to their managers. There was a lot of other stars to many to mention.

I am a strong believer in lead from the front and our politicians, senior management teams have a lot to answer for. As I believe the trust is under funded and management heavy.

Recognise your teams and share and celebrate how amazing they make the trust.

Thanks to everyone we meet and came across, you are the real NHS. Thanks from the bottom of my heart.

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Responses

Response from Ward Manager, Specialist Medicine Ward 22 Altnagelvin ( Acute), Western Health and Social Care Trust 4 months ago
Western Health and Social Care Trust

Submitted on 08/07/2024 at 15:48
Published on Care Opinion at 15:51

Thanks you so much for taking the time to express your very kind words and recognition of how hard our staff work, I will make sure that this is passed on to the staff in ward 22. I'm sure the other managers will do the same for their areas.

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Response from Breidge McGavigan, Ward Manager, Acute Medical Unit (AMU) Unscheduled/ Emergency Care, WHSCT 4 months ago
Breidge McGavigan
Ward Manager, Acute Medical Unit (AMU) Unscheduled/ Emergency Care,
WHSCT

Submitted on 14/07/2024 at 19:52
Published on Care Opinion at 19:52

Good evening browsertr77,

I am delighted to read your positive post about the various areas in Altnagelvin, in particular ward 24.

I am the ward manager of ward 24, and I am so proud to read your kind comments of the team as a whole, but in particular the staff mentioned.

I have read your comment out to the team and have displayed it on our staff positivity board.

I hope you continue to recover well.

Best wishes

Breidge

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