"lack of communication"

my mum was on barclay thoracic ward where she received brilliant care and she was happy until the doctors kept saying she could go home, we was ready for her coming home getting her bungalow ready for every time to be knocked back by nurses saying no shes not allowed out, eventually i went and got her and she discharged herself as they wanted to keep her a extra 2 weeks cos apparently she needed a new mattress for her bed which couldnt come for another 2 weeks, well i went and fetched her home after the doc said she was allowed and after alot of trouble the mattress was delivered that same day she came home, the discharge nurse was absolutely vile and needs sacking, she said dont build your hopes up to go home but i guess she didnt realise who she was talking too!! my mum is now home and happy leaving her bed for someone that needs it 😊