"Blood appointment management"

Trying to confirm/cancel a blood appointment. That department Blood sciences is not listed, and computerised message could not understand the word 'blood'. And there is no opportunity to leave a message, which rather defeats the aims of notifying of a cancellation. The 'new' system is impersonal and makes no tolerance for elderly and/or non-geeks probably a very high percentage of your users would fall into these groups. This is not a complaint. This Trust has given me an extra 20 years of life by treating several life-threatening illnesses. Good Luck.