Care Opinion

Everything was well explained

Posted By Mumofteen15

"Everything was well explained"

About: Accident & Emergency / Injury Assessment Centre Ninewells Hospital / Accident & Emergency

(as a parent/guardian),

After not too long a wait in A&E my son's care was transferred to IAC. This was an efficient service from assessment by Mark, XRay, then back to Mark for diagnosis and planning. 

Everything was well explained and it was nice to be able to view the Xray. Also, we were shown to the department and Xray by another lovely, helpful member of staff (sorry I didn't get the name). The radiographer was also very efficient at identifying a smaller Xray room where we could have the imaging done promptly. 

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Responses

Response from Andrew Kinnon, ED, NHS Tayside yesterday
Andrew Kinnon
ED,
NHS Tayside

Submitted on 15/07/2024 at 11:43
Published on Care Opinion at 11:43

Dear Mumofteen15

Thank-you for taking the time to Post about your recent experience of the 'IAC' model of care we are developing in the Emergency Department. I will share your positive comments with the wider team. I hope your son is recovering well.

kind regards

Dr Andrew Kinnon

Co-Clinical Lead in Emergency Medicine

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