"Rude and nasty "

I tried to collect my monthly prescription early because I must travel overseas for dental surgery. The chemist put a request with the center few days ago but received no reply from the center. I called back the chemist and I was advised by the chemist to contact the medical center by phone because they received no reply. The person who answered my call from the Valence medical centre stated that the center have not received any request from the chemist which it is untrue. The request was sent by email which is a checkable fact. The receptist did not have even the courtesy or professionalism to check my medication and the dosage recorded in their system. The answer was very rude and nasty and the conversation was cut off shortly. I called back the chemist and I was told that it is not too much they can do under these circumstances, except to email the centre again and follow up with a phone call. I have high blood pressure, high cholesterol, diabetes, and a few more medical problems, therefore this medication is essential for me.

Now I am in the situation of not being able to take my medication while travelling into a foreign country (and the reason for my travel is the fact that I can not afford the dental treatment/surgery in the UK as an OAP).

Very dissapointing and unprofessional, but I do not keep any high hope that the situation may improve.