"Help provided for my baby son"

About: Bromley Healthcare / Hospital @ home for children

(as a parent/guardian),

The Hospital from Home team were a vital support in helping to care for my son when he was hospitalised following viral infections. They were not only helpful and attentive, but ensured we seen in hospital after our concerns were not initially taken that seriously in A&E.

Any questions were answered and followed up promptly, and with compassion. A special shout out to Jess and Kelly for their support and vigilance in ensuring our son received the care he needed (and for also entertaining his big sister and letting her help out with nursing duties when they came out to visit).

The service is vital for helping children to rest and recuperate at home and in a relaxed environment. Thank you so much again for all your help! 

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Responses

Response from Sharon Cranfield, Patient Experience Lead, Safer Care Team, Bromley Healthcare yesterday
Sharon Cranfield
Patient Experience Lead, Safer Care Team,
Bromley Healthcare
Submitted on 15/07/2024 at 11:51
Published on Care Opinion at 11:51


Dear KT85,

Thank you for taking the time to leave feedback about your experience of the Hospital@Home (Specialist Children's Community Nursing).

I am so pleased to hear that Jess and Kelly were a great help to you and your family, and I hope your son is recovering well.

I have shared your comments with Jess and Kelly, who I am sure will appreciate your kind words.

With best wishes, Sharon

Sharon Cranfield, Patient Experience Lead, Bromley Healthcare

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