"I can't thank the staff enough for all their help and support"

About: Cloughreagh House

(as a staff member posting for a patient/service user),

I was admitted to Cloughreagh because I needed help and support and I was not managing at home. My social worker didn't tell me anything about Cloughreagh and didn't really explain it to me, she just encouraged me to go. 

I really enjoyed my stay here, everyone was wonderful, its a super service.  I think the staff are angels, the care I got was excellent and I can't thank the staff enough for all their help and support. 

By coming to Cloughreagh I have gained confidence and now I am ready to go back home to normality. 

The Welcome pack in the bedroom was very informative and explained everything to me.  That is a great idea and I found it useful especially as i didn't know what to expect when I first came in. 

The food was lovely, my bedroom was lovely, I have really benefited from my short stay here in Cloughreagh. 

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Responses

Response from Stephanie Campbell, Senior Support worker Cloughreagh House, ACS, Southern Health and Social Care Trust yesterday
Stephanie Campbell
Senior Support worker Cloughreagh House, ACS,
Southern Health and Social Care Trust
Submitted on 15/07/2024 at 21:12
Published on Care Opinion at 21:12


Thank you for taking the time to share your thoughts of Cloughreagh House. I'm glad to read that you enjoyed your experience and that it was of benefit to you.

We welcome all feedback and it helps us to make change where necessary and to introduce improvements such as the Welcome Pack you mentioned. We are endeavoring to make admission to Cloughreagh as easy and comfortable as possible for our service users and their families.

I will share your positive thoughts with the team here at Cloughreagh and I'm happy that you have regained your confidence and are ready to go home.

On behalf of the team I would like to take this opportunity to thank you again for sharing your story on care Opinion and I hope you continue to improve now that you have returned home.

Kind regards

Stephanie Campbell

Senior Residential Worker

Cloughreagh House

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