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The doctor and his dedicated team are brilliant

Posted By uniformst58

"The doctor and his dedicated team are brilliant"

About: Inverclyde Royal Hospital / General Medicine ( wards G North, G South, J North, J South & L South)

(as a service user),

The past 2 weeks I have been attending the Medical Assessment Unit, they are fantastic, contrary to everything you hear about the NHS on the media.

The whole team that were attending to me were absolutely fantastic.

Dr. Reed and his dedicated team have been brilliant. His demeanour was fantastic and he explained everything to me in detail, it is so easy to see that he loves his job and loves getting to the bottom of problems.

I have a heart problem and was referred here by my local GP and over the past 2 weeks they have done multiple tests and blood samples taken. They have thankfully identified my problem and have now referred me on to a new team. Each visit they were as brilliant as the other.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 12 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 23/07/2024 at 11:45
Published on Care Opinion at 11:45

picture of Kevin Torbet

Dear uniformst58

Thank you for sharing your recent experience at the Medical Assessment Unit. We are thrilled to hear about the fantastic care and support you received from Dr Reed and his dedicated team.

Dr Reed's commitment to his patients and his passion for his work are evident in your feedback, and we will ensure that your kind words are shared with him and the entire team.

Your detailed account of the attentive care, thorough explanations, and multiple tests carried out to diagnose your heart problem highlights the dedication of our staff to providing comprehensive medical care. It is our goal to ensure that each patient feels understood and well informed throughout their treatment journey.

We are also pleased to hear that you have now been referred to a new team for further care and that each visit to the Medical Assessment Unit was consistently excellent.

Thanks again for your lovely feedback it really means a lot to the staff.

Kind regards

Kevin

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Response from Alison McKinnon, Lead Nurse, General Medicine (IRH), NHS Greater Glasgow and Clyde 11 months ago
Alison McKinnon
Lead Nurse, General Medicine (IRH),
NHS Greater Glasgow and Clyde

Submitted on 29/07/2024 at 15:40
Published on Care Opinion at 15:40

Dear uniformst58

Thank you so much for taking the time to share your experience on care opinion. I am please that you have had a very positive experience in the MAU dept. at IRH. I echo Kevin's words that we have a very dedicated team who are committed to provide holistic, person centred care. I am sure Dr Reed and the team will be delighted with your feedback.

Hope you are now recovering well.

Kind regards

Alison McKinnon

Lead Nurse

Emergency Care and Medical Specialties

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