"My visit could not have been better"

About: Royal Cornwall Hospital (Treliske) / Ophthalmology

(as a service user),

My visit with the Ophthalmology Department at Falmouth could not have been better.

I was a little anxious but was immediately put at ease by the bright, calm and spotless building and the fabulous Michaela and Lola who were friendly and welcoming.

My obs were thorough and everything was explained to me in detail, leaving me with no fears or stress, my questions were listened to patiently and also answered in great detail so I could completely understand my treatment and procedure.

It was a fabulous visit and would like to thank Michaela, Lola and Katrina for their very kind care and information.

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Responses

Response from Rubilyn House, Staff Nurse, Eye Unit, RCHT 7 hours ago
Rubilyn House
Staff Nurse, Eye Unit,
RCHT
Submitted on 16/07/2024 at 12:04
Published on Care Opinion at 12:04


Dear vegadm69,

Thank you for taking the time to leave feedback for the Eye Unit (Falmouth team)

I am delighted to hear that you immediately put at ease by our friendly staff. It is great that you all your questions were answered and that your upcoming treatment and the procedures were clearly explained.

I will pass your feedback to the team,

Kind Regards,

Rubilyn House

Staff Nurse

Ophthalmology

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