"Terrible practice"

Wife has COPD. She needed appointment to see respiratory nurse. Receptionist told her to go to local pharmacist to see if she is deserving of an appointment. Pharmacist mystified by such stupidity. Wife returned to surgery and was informed next available appointment in a month's time. Pathetic.

I attend this place to see a physio, who is superb, and for blood tests, and when I do I've never counted more than four patients waiting. So how many sick people are being seen face to face. The above dabacle with my wife is just the latest in a long line of aggravation suffered at this establishment. The whole system here needs a serious overhaul and the head of the lead receptionist should roll.