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I will no longer be asking for help

Posted By Veee

"I will no longer be asking for help"

About: General practices in Ayrshire & Arran

(as a service user),

After calling for an appointment to my practice I feel I have been dismissed again.

Called the doctor regarding help with my post menopause problems as well as the physical problems I have (which I feel were caused by major neglect from this very practice).

I was asked what did I want to happen from this phone call. Firstly a face to face appointment would be preferred and as the GP maybe you could find out what the problem is, I am not medically qualified that's why I called.

I feel so let down and pushed aside by this practice that I won't be back, I will need to use A&E when things become impossible. Terrible state of affairs to feel so let down by medical experts.

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Responses

Response from Danielle McNaught, Business Manager, Primary and Urgent Care, NHS Ayrshire & Arran 8 months ago
Danielle McNaught
Business Manager, Primary and Urgent Care,
NHS Ayrshire & Arran

Submitted on 19/07/2024 at 10:43
Published on Care Opinion at 10:51

Dear Veee

Thank you for taking the time to share your feedback with us via Care Opinion. I am sorry to hear of the issues you have highlighted and that you feel you have been let down by medical experts.

The Primary Care Team can liaise with your GP Practice to make them aware of your comments and feedback. To do this, please can you send an email to HSCPAdmin@east-ayrshire.gov.uk (marked for the attention of Primary Care) providing your details and the name of the GP Practice you are registered with. If you wish to remain anonymous, we can feed back your comments to the GP Practice for their awareness and learning.

Thank you again for taking the time to share your experience. I am very sorry it has not been positive on this occasion and that you feel you have been dismissed.

Kind regards

Danielle

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