Care Opinion

Incompetence

Story from nhs.uk

"Incompetence"

About: Tameside General Hospital

I was put on a waiting list for urology appointment and someone in the urology department decided to email my GP and cancel it. 2 years later am at the beginning of a waiting list with stepping hill, and palls can’t give me a answer why I was taken off the list, am absolutely disgusted and so frustrated I am suffering on a daily basis with my condition and tameside hospital are covering for someone who made this mistake, I don’t do reviews but am absolutely disgusted

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Responses

Response from Sue Rothwell, Assistant Chief Nurse, Corporate Nursing and Integrated Governance, Tameside and Glossop Integrated Care NHS Foundation Trust yesterday
Sue Rothwell
Assistant Chief Nurse, Corporate Nursing and Integrated Governance,
Tameside and Glossop Integrated Care NHS Foundation Trust

Submitted on 15/07/2024 at 11:34
Published on Care Opinion at 11:34

Thank you for contacting us. We are extremely sorry to hear about the issues you experienced with your appointment and cancellation.

Though the experience you have shared was not positive, I would like to thank you for raising your concerns. As an organisation, we use all patient feedback to support learning and for continuous improvement. If you would like to share any further feedback, or require any further help, please contact patient.experience@tgh.nhs.uk and the team will be happy to support.

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