Care Opinion

My hospital visit

Posted By Old man Mike

"My hospital visit"

About: Royal Devon & Exeter Hospital (Wonford) / General surgery Royal Devon & Exeter Hospital (Wonford) / Urology

(as the patient),

I had a Prostate Arterial Embolisation procedure on the Tuesday at Derriford Hospital, Plymouth and on the Thursday started to feel unwell with a high temperature. I saw my local doctor who immediately arranged a hospital visit.

I arrived at Abbey Ward late on Thursday night and was immediately seen by members of staff and duty doctor, full set of Obs and multiple blood samples were taken and I was sent to Abbey ward and placed on an antibiotic drip overnight.

On the Friday I was transferred over to Dart ward.

In both these wards the care and attention I received was just amazing, I just felt so well cared for! A huge thank you to all the wonderful staff there.

The food was also very good, with a good choice of options (a bacon butty for breakfast would have gone down well!)

The only negative aspect of my visit (apart from the nightmare of trying to navigate the hospital grounds on arrival) was the very poor WI-FI coverage, it just wasn't there. In today's world of staying in touch it really needs updating! Deep in the hospital the phone signal was also very weak, to be expected, so the Wi-Fi is vital!

Again, a huge thank you to all the amazing staff.

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Responses

Response from Marina Prada Rojo, Clinical Nurse Manager (Eastern Services), Dart Ward (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 2 months ago
Marina Prada Rojo
Clinical Nurse Manager (Eastern Services), Dart Ward (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 22/07/2024 at 11:13
Published on Care Opinion at 11:16

Dear OId man Mike,

Thank you for taking time to provide us with some feedback, it is very useful to allow us to improve our services.

I am very pleased to heard you found the team on Dart Ward helpful and you felt well looked after, I will make sure to pass on this message to the wider team.

I completely agree with you and appreciate the need to stay in touch with our loved ones, specially whilst in hospital. I can only apologise for the poor Wi-Fi and phone signal coverage and will escalate to our IT team.

Thank you again for your feedback,

Kind Regards,

Marina Prada Rojo

Clinical Nurse Manager

Dart Ward

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Response from Kate Gill, Clinical Nurse Manager (Eastern Services), STaAU/Abbey Ward - Royal Devon and Exeter Hospital (Wonford) - Eastern Services, Royal Devon University Healthcare NHS Foundation Trust 2 months ago
Kate Gill
Clinical Nurse Manager (Eastern Services), STaAU/Abbey Ward - Royal Devon and Exeter Hospital (Wonford) - Eastern Services,
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 24/07/2024 at 09:56
Published on Care Opinion at 10:51

Dear Old man Mike,

Thankyou for taking the time to leave your feedback. it is very helpful and enables us to improve our services for our patients.

I am glad you felt well cared for during your stay on Abbey Ward and I will pass on this lovely feedback to my team.

I agree it can be a nightmare navigating the hospital grounds.

I agree it is so important to stay in touch with our loved ones, especially when you are in hospital. I apologise for the poor WIFI and phone signal and please be assured that I will escalate this to our IT and digital services departments.

Thankyou again for taking the time to leave your feedback.

Kind Regards

Kate Gill

Clinical Nurse Manager

Abbey ward

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