"Poor mental health support "

I had a mental health crisis over some months beginning in April 2023, I had a good experience with one of the GPs to begin with, but my treatment thereafter was very poor, from the reception staff, to the other GPs in general. I was told that I did not need an urgent appointment and that I would be given a routine appointment when one became available (however, no one could tell me when that would be!) I was in extreme distress and both my husband and myself were at our wits end. I eventually called in by chance at The Ellis Centre, was seen by a very kind receptionist who recognised my extreme condition and I was seen the following morning by a Consultant Psychiatrist who was able to commence appropriate treatment and medication. I have since made a full recovery but sadly no thanks to Haxby Group Practice. I have considered changing my GP surgery but thankfully have not needed to attend any further. I feel that as soon as someone presents with mental health issues, including extreme anxiety and depression, everyone just assumes that it is a character flaw. I have however been a health care professional since 1981, I have had mental health struggles over the years, as a consequence of historical trauma, but have always recovered and returned to work each time. Sad to say, the treatment I received is not the kind of care I would wish to give to my patients.