"Rude receptionist "

I got a call to confirm an appointment for one econsult I submitted some days ago but I didn’t realise the receptionist was trying to merge the two problems into one appointment as I also submitted one today. Was trying to explain myself and then she replied “could you let me finish”. She already sent a message confirming the appointment time without actually checking if the time was ok with me or not. The lady cut the phone on me This was such a horrible experience and I will like to explain other horrible experiences I have had in this surgery with a particular doctor as well.