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"Waiting times. No care given"

About: Salford Royal

I came into an and e for a second time today after collapsing at the local pharmacy and banging my head on the floor while collecting a prescription. In fact I am still here. I arrived at 1:30pm and it is now 00;20am. Still not been seen by a doctor. I had to treat myself with painkillers I had with me in my bag. If you dare to approach staff about the wait you are given a rude retort. Basically they don’t know and care even less. Waiting times have gone from 8 hours to six hours to 9 hours in the space of half an hour. No one wants to help I really don’t want to be here as much as staff dont want patients here. An absolute farce. Northern care alliance have a misnomer in their title.

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Response from Salford Royal 11 months ago
Salford Royal
Submitted on 16/07/2024 at 10:55
Published on nhs.uk at 10:55


Dear Patient

We were sorry to hear about the prolonged waiting times since your arrival at A&E department and that you feel staff have not been caring or polite.

Our aim is always to see and treat patients in a kind, timely manner, prioritising patients in order of who present with symptoms of a potentially life-threatening illness or injury.

Without more detail we are unable to comment on the departmental pressures, therefore we encourage you to contact the Patient Advice and Liaison Service (PALS) either via 0161 778 5665 between 09:30 hours and 16:30 hours Monday to Friday, drop into one of the PALS offices on each hospital site, or email: pals@nca.nhs.uk. Your care episode can then be identified and be thoroughly investigated, allowing the team to provide feedback to you regarding this.

Kind regards

The Patient Experience Team

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