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Parking is a nightmare!

Story from nhs.uk

"Parking is a nightmare!"

About: Nottingham University Hospitals NHS Trust - City Campus

Your hospital has massive failings on its parking facilities, only a quick search online proves this. I came 30 mins early, but just couldn't find a parking space anywhere, constantly driving around looking for a space. I came as patient looking for help, instead I just went home, so frustrated and stressed having not seen anyone about my illness and ended up missing my appointment. Your hospital shouldn't offer its services, if patients face such obstacles and restrictions, such as parking their car! I feel very angry and disappointed, because when visiting the QMC, I've never had any such parking problems that your hospital seems to have.

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Responses

Response from Nottingham University Hospitals NHS Trust - City Campus 11 months ago
Nottingham University Hospitals NHS Trust - City Campus

Submitted on 23/07/2024 at 15:51
Published on nhs.uk at 15:51

Dear Patient,

Thank you for sharing your recent experience of our City hospital parking facilities, we are sorry to hear that you felt you had to miss your appointment with us due to a lack of parking.

City Campus is a much smaller site to QMC and the space to offer parking facilities is therefore limited.

We understand that this can be frustrating, however we have many parking attendants on site whom are available to help you. We also encourage the use of the Medlink service than runs every 12 mins from Wilkinson street.

We are taking patient feedback on board such as this, in order to review the parking facilities that we are able to provide to our patients I will forward your concerns to the parking facilities management team to make them aware of your comments however if you would like a more personalised response please contact us via the email address Pals@nuh.nhs.uk and we will facilitate this.

Kind regards,

Kelly – Patient experience officer.

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