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"Not taken serious "

About: Northern Care Alliance NHS Foundation Trust

I attended Fairfield with dizziness and pins & needles and coordination problems.Was extremely anxious when I arrived due to a previous tia.Went through triage only obsessed if you are displaying f.a.s.t symptoms in that second if not they aren’t interested at all.Directed through to front desk.I explained my anxiety in a hospital setting and was told I could wait in a quieter area and it wasn’t a problem.On sitting in the very quiet area I was approached by a member of staff who abruptly said you can’t sit there it’s for real emergencies only I explained but still stated I had to move . I clearly asked if I was going to be moved to urgent care/same day care and was told no a&e only if suspected stroke/tia .Had basic bloods and ecg.Asked if I needed ct or mri told they didn’t have a clue. Waited and waited for over 2 long hrs finally my name was called but informed I was being dumped yet again to same day care as it’s quicker.Waited and waited over another 2 hrs more and more people were being moved from a&e staff milling around but no one really doing anything still no mention of ct mri to check for stroke/tia and my anxiety by now after 4 hrs was at breaking point.Finally called in standard bp taken yet again no surprise it was sky high.Dr wasn’t taking me seriously blaming me for all my symptoms and saying it’s my being anxious causing them.Seriously only attend a&e if it’s serious not for a laugh.After almost 5 hrs casually told they had spoken to a stroke dr who wanted a ct scan but have no idea how long.Thought ct was the first thing to rule out any stroke/tia .As I was being ignored I thought it best to leave.Worse hospital and uncaring unsympathetic staff ever avoid if you value your precious life.

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Responses

Response from Northern Care Alliance NHS Foundation Trust 12 months ago
Northern Care Alliance NHS Foundation Trust
Submitted on 16/07/2024 at 15:48
Published on nhs.uk at 15:48


Dear Helen

We were sorry to hear about the prolonged wait in the A&E department and that you feel staff were not sympathetic or listened to your concerns.

Our aim is always to see and treat patients in a kind and timely manner.

Without more detail we are unable to comment on the departmental pressures, therefore we encourage you to contact the Patient Advice and Liaison Service (PALS) either via 0161 778 5665 between 09:30 hours and 16:30 hours Monday to Friday, drop into one of the PALS offices on each hospital site, or email: pals@nca.nhs.uk. Your care episode can then be identified and be thoroughly investigated, allowing the team to provide feedback to you regarding this.

We will forward your comments to the senior leadership team for them to review and we hope that your situation resolves very soon.

In the meantime, please ask for an urgent GP appointment or get help from NHS 111 if you're worried the symptoms are getting worse or are not getting better.

Kind regards

The Patient Experience Team

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