"Staff act like they do not like you."

My overall experience which is thankfully minimal is that it seems like most of the staff do not want to help you. Their demeanour and attitude towards people looking for help is really so rude, it's quite unbelievable. For instance, I had a phone call appointment and firstly I could hardly hear the Doctor/Nurse who I was speaking to and she acted like she couldn't wait to get off the phone. I feel like people who are paid to help people in need should be courteous at the very least. My daughter spoke to a receptionist there today for the first time in her life to organise an appointment and she told me the person she spoke to was very rude. Unfortunately I hd to tell her that most people who work there are rude in my experience, which ruins the reputation of the few people who are kind and courteous. I think all staff should be sent on a communications skills course. I pity the really ill or elderly people trying to get some help from this surgery.