I had a fall in work and was asked by my manager to attend minor injuries unit in Mid Ulster Hospital. I attended minor injuries and went to give my details at the reception window. When asked by a member of staff if I had an appointment, I replied "no". I was then told the nurse was extremely strict and refused to see anyone who hasn't an appointment. I was handed a phone first contact card and asked to step outside and phone the number on the card to make an appointment. I was quite appalled that someone can be allowed to refuse to see a patient who has attended the minor injuries unit.
I had to explain my situation on the phone and then again to a different person who phoned me back and gave me an appoint for 30minutes later. What a total waste of resources and other peoples time. When I returned to the unit at my appointed time there was only one person being discharged, and one person being called in to be seen so the unit did not seem exactly busy. When it was my turn, I felt the nurse was quite abrupt with me. I felt they had no manners, and a very poor attitude.
"Refused to see anyone who hasn't an appointment"
About: Mid-Ulster Hospital / Minor Injuries Unit Mid-Ulster Hospital Minor Injuries Unit BT45 5EX
Posted by crufts101 (as ),
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