Care Opinion

Saving my family from an expensive wasted journey

Posted By RHA040282

"Saving my family from an expensive wasted journey"

About: Rampton Hospital

(as the patient),

I'd just like to pass my thank on to Site Manager Anthony and Staff Nurse Jordan who at the weekend managed to sort out an in-person visit for me at the very last minute.

My family had turned up at Rampton for a visit believing it to have been booked in for that day. It turned out that it was in fact booked in for the following weekend. It's a round trip of almost 300 miles for them & they really struggle to afford the petrol.

Even though they only had ¼ of an hour to sort the paperwork and re-arrange staffing, the two staff mention above managed to sort out a visit for me, saving my family from an expensive wasted journey.

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Responses

Response from Harriet Carter, Operational Manager, Rampton, Nottinghamshire Healthcare NHS Foundation Trust 3 months ago
Harriet Carter
Operational Manager, Rampton,
Nottinghamshire Healthcare NHS Foundation Trust

Submitted on 05/08/2024 at 14:21
Published on Care Opinion on 06/08/2024 at 00:06

Thank you for taking the time to post a comment on care opinion.

We are really pleased to hear your visit went ahead despite there being some concerns with the booking process and confusion with the dates, we hope you enjoyed the visit. It is important to maintain contact with your family and significant others to gain a support network to help you progress through your care pathway.

We will ensure your positive comments of appreciation are communicated the people identified above.

Thanks again 😊

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