Care Opinion

Not turning up for an appointment and no communication

Posted By puppisrb44

"Not turning up for an appointment and no communication"

About: Lincoln County Hospital / Respiratory medicine Pilgrim Hospital / Respiratory medicine

(as a service user),

I have had a nodule in my lung and was due an appointment over the phone with Lincolnshire respiratory. I waited by the phone and never got a call. I tried ringing through but no answer. When I did get through I had confirmed the appointment had been there but not reason given for cancellation and the staff member would chase. That was two weeks ago.

I had to chase to get my x-ray result earlier in the year and only by contacting PALS did I get a response three weeks after x-ray. This was never confirmed by letter.

This has caused me heightened anxiety after a pulmonary vein thrombosis, the loss of my father, and the worry of something on/in my king potentially being sinister.

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Responses

Response from Catherine Hollingsworth, Diagnostic Matron, United Lincolnshire Hospitals NHS Trust yesterday
Catherine Hollingsworth
Diagnostic Matron,
United Lincolnshire Hospitals NHS Trust

Submitted on 26/07/2024 at 16:36
Published on Care Opinion at 16:36

Dear puppisrb44

Thank you for taking the time to contact us and let us know about your experience. I am sorry to hear that it was not as you would expect, may I suggest that you contact me directly so that I might be able to try and find out what has happened catherine.hollingsworth@ulh.nhs.uk, alternatively please contact our PALS team who can also advise and support on 01522707071

Thank you

Cathy

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