Care Opinion

Poor Service

Story from nhs.uk

"Poor Service"

About: Royal Blackburn Hospital

For the 2nd Time in 6 months the Pharmacy has been utterly shambolic. The treatment prior to this Dept being involved was exemplary. The log jam is incredibly poorly managed and needs addressing

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Responses

Response from Royal Blackburn Hospital 2 months ago
Royal Blackburn Hospital

Submitted on 23/07/2024 at 08:35
Published on nhs.uk at 08:35

Dear Alan,

Thank you for taking the time to share your feedback on the NHS Website regarding your visits in the last 6 months to the Pharmacy at Royal Blackburn Hospital. I am extremely sorry to hear of this experience and have fed your comments back to the senior staff for the department.

We would encourage you to contact our East Lancashire Hospitals Trust Customer Relations Team on 01254 733700 or complaints@elht.nhs.uk to provide more information so that we can investigate your concerns. We are committed to improving future services and this would help us to make appropriate changes.

Once again please accept our apologies for your experience and the inconvenience it has caused.

Kind Regards

Sarah Ridehalgh

Patient Experience Facilitator

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