"Took such good care of my son"

About: Emergency Department / Minor Injuries University Hospital Wishaw / Emergency Department University Hospital Wishaw / Trauma & orthopaedics

(as a parent/guardian),

I came to Wishaw General Hospital's A&E recently with my son who fell playing football in the garden. We only waited an hour or so to be triaged and then we were taken straight to Minor Injuries where we met a wonderful physio who assessed him and ordered an x-ray.

We didn't wait long for this or for the orthopaedic registrar to come to assess him. We were driving off within 3.5 hours and we've had follow up calls since from the fracture clinic  and paediatric physio (who have given him an appt within a week).

This is amazing service, especially when I know how stretched all NHS services are. I'd like to thank all those at NHS Lanarkshire from those on the front desk at A&E and those keeping the hospital clean, to the fabulous doctors, nurses and AHPs who have taken such good care of my son. Thank you all!

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 2 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 26/07/2024 at 16:34
Published on Care Opinion at 16:34


picture of Jennifer Montgomery

Dear Louise736,

Thank you for sharing your experience of University Hospital Wishaw, Emergency Department and minor injuries.

I am so pleased to hear that your son was seen and assessed quickly and that he received treatment so you could get home quickly. I'm delighted that this excellent level of care has continued since then with follow up calls and appointments.

I look forward to passing your kind words on to the teams who I am sure will be delighted to hear your feedback and will get a real boost from it.

I hope your son is keeping well.

Kind Regards,

Jenni

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