I attended Neurology last year after a significant waiting time from referral. The consultation was long awaited due to the daily pain I was in. I felt listened to and heard. I was referred for an MRI and commenced on a medication to try. It was my understanding that I would be seen again to discuss the MRI findings given I had an abnormal CT coming up 2 years ago now. I also thought this would be to review if the medication was helpful. My husband attended with me as support, therefore present for discussions.
Following my MRI I received a letter stating my MRI was normal, reassuring obviously, however it also stated - as discussed in my consultation - I was suffering from chronic migraines. This was not discussed at my appointment. I was asked to contact the service should I wish to discuss, which I did.
I was given an appointment for October 2023. This was cancelled. I was then given an appointment for February 2024, this was cancelled again, at short notice. I contacted the appointment service via email and was directed to the consultant's secretary. I was advised that the consultant was hoping to do an extra clinic at the end of February and they would allocate me to this.
I then received a letter to apologise for cancelling my appointment and if I wished to be seen please contact the service. I went back to the secretary and stated that I believed I had been clear that I wished to be seen. I have had no acknowledgement of my email. It is now July and I have had no appointment provided.
I have emailed again to enquire about this and yet again I feel like I am being ignored. I feel that the service is hoping I will go away as they are unable to meet the demand for their service. I live in pain every day and it would appear that I am being left to continue to do this. This is really disappointing.
"No appointments for review"
About: Queen Elizabeth University Hospital Glasgow / Neurology (Ward 53 and 57) Queen Elizabeth University Hospital Glasgow Neurology (Ward 53 and 57) Glasgow G51 4TF
Posted by Deaf service user (as ),
Do you have a similar story to tell?
Tell your story & make a difference ››
Responses
See more responses from Amy O'Sullivan
Update posted by Deaf service user (a service user) last month
See more responses from Nicole McInally
Update posted by Deaf service user (a service user) last month