"Riding roughshod over my concerns"

About: Newham Talking Therapies (NTT)

(as a service user),

My therapist told me that they felt I might need to be referred to social services due to some issues with my (part mortgaged/part housing association) home and I explained fully why I did not want that intervention and why it would be detrimental to my mental health (and agoraphobia) and what I specifically required was help with my mood and coping strategies since my best friend had died. Despite this, my therapist did not ask any supplementary questions about my understandably low mood and decided to go against my express wishes and involve social services and other agencies. None of these interventions were requested and they had previously been considered by myself and then discounted for the lengthy reasons I had previously given. 

As an adult grandmother, I am not accustomed to being misled and gaslighted about the information I provided as background to my therapy. I terminated the ‘therapy’ immediately since it does not appear to be based on my current mental health needs. I suspect that we get what we pay for and I would rather save up and talk to someone who does not infantilise me. I do not want to be uprooted from my home and have my pet removed. I want to lift my mood enough to be able to carry out the repairs I require. It’s my mortgage and my choice. I’m not feeble-minded, merely depressed. I would not recommend this so called CBT which I felt was actually just busybodying without listening. 

I know social workers in my real life and am not impressed about becoming part of some overworked, stressed, caseload. 

Listen to your patients/customers. Often a lot of answers are there without the nanny state. If this is what so-called therapy is about then count me out. I’d rather go it alone. Really disappointed and alarmed at the stress this has put me through in addition to my thinking I would get a strengthening of my understanding about problem solving. 

If I want a social worker, something generations of my family have survived without, I will ask for one. Again do not confuse depression with mental deficiency or lack of intelligence. 

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Responses

Response from Elise Coote, Community Outreach Lead, Newham Talking Therapies, East London Foundation Trust last month
Elise Coote
Community Outreach Lead, Newham Talking Therapies,
East London Foundation Trust
Submitted on 05/08/2024 at 09:25
Published on Care Opinion at 10:12


Hi,

Thank you for your response and we are so sorry that your experience with our service was not a good one. We try to make sure all people who refer are given the support they need when they need it.

As healthcare professionals with a duty of care to keep our clients safe, sometimes we do need to make referrals to other organisations based on concerns we have for someones physical wellbeing. We will always inform you that these referrals are being made and try to involve you in the process as much as possible.

However, we completely understand your frustration about this. If you would like to talk to one of our team about your experience you can always email our service on elft.ntt-enquiries@nhs.net and we would gladly give you a call to discuss.

We hope that you find the help you feel you need and you are always welcome to re-refer in the future if you change your mind.

Best wishes,

Elise

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