After calling 999 for my son (2 year old) due to him having a seizure I was advised he would need an ambulance and they would send someone straight away. A few minutes into the call I was then told to hang up and someone would call me straight back, this took 23 minutes to get a call back. The person who called back then told me there was no ambulance being sent for my son and I’d be better off taking him to hospital myself. I was told to take him to Wishaw.
After arriving at Wishaw I was seen by a lovely nurse who advised me that the advice I had been given previously was wrong, there’s no way I should have been told to bring my son myself in the car as this not only put him in danger but also myself as driving while worrying about my child is dangerous. If anything further had happened to him on our journey this could have been life threatening for him. Also I was told to take him to Wishaw when I actually live a few minutes away from Hairmyres, therefore this would have been the safest option of places to take him to.
Luckily he received very good care after arriving at Wishaw but after the bad advice from the 2 phone calls I’d had before getting there this outcome could have been very different.
"Bad advice from 999 services"
About: Scottish Ambulance Service / Ambulance Control Centre Scottish Ambulance Service Ambulance Control Centre EH12 9EB University Hospital Wishaw / Emergency Department University Hospital Wishaw Emergency Department ML2 0DP University Hospital Wishaw / Paediatrics wards (19 & 20) University Hospital Wishaw Paediatrics wards (19 & 20) ML2 0DP
Posted by Bi91 (as ),
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