"5 star treatment"

Received a pre-planned procedure in June 2024 and stayed at the hospital for two days. A resultant problem several weeks later meant a visit to A&e and subsequent 4 day stay at the hospital. During both stays I was treated with great care and attention and made to feel “wanted” and never a nuisance. Although always professional there was always friendly conversation. Food was always good in sufficient quantities as well. I was seen very quickly by A&e as there were only 4 people waiting and quickly given treatment and a bed in a ward.

I consider every aspect of my treatment as 5 star, thank you to all at rgh.

However if A&e is busy as it was in June 2023 then a long wait is inevitable. 7.5 hours to see a doctor I’m afraid. I wonder how many should have been there or should have been seen by a GP? There needs to be a better way to handle A&e, maybe pulling staff in from other departments as the need arises? Also why in this review can’t you use words with all capital letters?