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"Amazing, professional, friendly and so kind"

About: Craigavon Area Hospital / 3 South Craigavon Area Hospital / Outpatient Parenteral Antimicrobial Therapy

(as the patient),

I was admitted to hospital suddenly unaware of how ill I was. I had abscesses in my stomach. I was an inpatient at 3 South where absolutely everyone was amazing, professional, friendly and so kind.

After 15 days I was at my wits end wanting home but after having a drain put in place for a number of days, they hadn't gotten all the abscesses so I required further antibiotics intravenously and orally for four weeks. It was suggested at the time that ordinarily I'd have had to stay in hospital for these. But it was thought a PICC line would be a better choice for me and to have the community nurses call once a day to check me and give the antibiotics.

A truly amazing, professional lovable bunch of ladies. Pauline my wee angel came and spoke to me about the PICC line before putting it in place. I never felt it put in, nor felt any discomfort at any time while it was in place. And after 2 weeks only I had another scan which showed my abscesses had cleared and I needed no more antibiotics. The lovely Pauline was back first thing the next day to remove the PICC. Unbelievable speciality to be able to do. The greatest admiration for her and to everyone of each team, not forgetting my lovely Dr Mr Mahmood who had a very charming disposition. I will miss everyone I've met but am so thankful to be well again because of the joint efforts of these amazing people. May God help you continue your vocations x

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Responses

Response from Yvonne Hanna, Manager, Adult Community Services Directorate, Southern Health and Social Care Trust 8 months ago
Yvonne Hanna
Manager, Adult Community Services Directorate,
Southern Health and Social Care Trust
Submitted on 01/08/2024 at 10:26
Published on Care Opinion at 10:26


picture of Yvonne Hanna

Hello Lou,

Many thanks for taking the time to leave such positive feedback.

I am very reassured that your experiences were positive both in hospital and transitioning to home via Pauline one of our IV coordinators. I agree that Pauline is highly skilled and does a wonderful job in picc insertion and explaining the next stage of IV antibiotic therapy at home.

I am delighted that you are now well and no longer require treatment.

I will be sure to share this lovely feedback and wish you well.

Many thanks,

Yvonne

Yvonne Hanna

Team Manager Acute Care at Home, IV Coordinators and Older Peoples Ambulatory Services

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Response from Tracey McGuigan, Lead Nurse Surgery, Craigavon Area Hospital, Surgery and Clinical Services Directorate, Southern Health and Social Care Trust 8 months ago
Tracey McGuigan
Lead Nurse Surgery, Craigavon Area Hospital, Surgery and Clinical Services Directorate,
Southern Health and Social Care Trust
Submitted on 01/08/2024 at 11:29
Published on Care Opinion at 11:29


Hi Lou

Thank you for taking the time to provide this very positive feedback.

I will ensure this is shared with all staff in 3 South.

I am reassured by your comment stating all staff were absolutely everyone was amazing, professional, friendly and so kind - thank you very much.

I am delighted to hear you are on the road to full recovery.

Take Care.

Kind regards

Tracey McGuigan

Lead Nurses SCS

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