"Terrible patient empathy & care"

I tried to get an appointment with my Gp last month to be told appointments could be 2-3 weeks. I wasn’t offered any alternative to just waiting 3 weeks and the call abruptly ended she was very short, abrupt, matter of fact and totally in empathetic this has been my previous experience of (s) admin too. Anyway it was too late & suffered a burst ear drum that evening - this is not the first time court Thorn has turned me away. I once called worried about a lump in my breast to be abruptly told to put a ticket in online (I was actually just wanting some advice) a previous Infection I was refused antibiotics because I’d had a procedure privately. The surgery is outdated and out of times - they need to offer extended opening times they clearly can’t cope with the patients they have. The surgery is also extremely un private you can listen to every call the admin are making on the front desk and there is no privacy when discussing your medical queries in the practice. I know the job can be hard but if your going to work in a Gp practice at least smile and show you care.