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"Ward 22 - LGI"

About: Leeds General Infirmary

I have just been discharged from Ward 22 at the LGI and I feel the need to escalate my experience on this ward.

This ward is supposed to specialise in plastics, such as amputations etc.

In my personal experience, my whole right (dominant) hand was fully bandaged and out of use.

The meals that we brought to me were just left, leaving me having to attempt to cut up food small enough so I could actually eat something with only my left hand in use - proving impossible. It was very rare that hot drinks are offered, there was not one time I was offered a hot drink in between meal times and rare that I was even offered a drink at a mealtime too.

I think as a whole the majority of staff on this ward need to have further training in compassion, dignity and just to be able to actually care for someone (and when I say majority, I really mean that the actual staff who are kind, compassionate and caring are the minority - which is such a shame)

I had to brush my teeth with hot water because there was no cold running water in the bathroom, it was either very hot or extremely hot and when I took a shower, the seal on the shower was broken meaning I flooded the bathroom and was only given two small hand towels before entering (this had been an on-going issue for weeks when I was speaking with fellow patients in the ward).

This ward needs major improvements and training for basic care, I could go on. All I can say is I am so glad to be discharged and to be home where someone actually cares about me and wants to help me.

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Responses

Response from Tracy Richardson, Patient, Carer and Public Involvement Officer, Leeds Teaching Hospitals NHS Trust 8 months ago
Tracy Richardson
Patient, Carer and Public Involvement Officer,
Leeds Teaching Hospitals NHS Trust
Submitted on 13/08/2024 at 15:50
Published on Care Opinion at 15:50


Thank you for taking the time to write to us.

I am very sorry to read that you had such a distressing time whilst in our care. The level of service that you have described is not what we wish to offer.

It would be useful for our services and for future patients if you could discuss the matters you have raised further with our Trust’s Patient Advise and Liaison Service (PALS). This would also allow us look into the matters you have raised more thoroughly.

Please call our Patient Advise and Liaison Service (PALS) on 0113 206 6261 or alternatively email patientexperience.leedsth@nhs.net

Rosie

Senior Nurse

Patient Experience

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