"antenatal clinic receptionist"

1/8/24 10:40am- Absolutely useless receptionist who needs training or told to leave. Inability to communicate with her fellow colleagues and no help to patients. Creates unnecessary drama so she can play the victim. I came for a blood test and was first in the queue. She told me to wait to be called. After 20 minutes (I was #41) the ticket display went up to 42. I told her I was still waiting and even though I was 41 and no one had called for me. She showed little care and told me the number system was nothing

to do with her. I waited another 20 minutes, so 40 mins in total when then the ticket display showed 43. At this point I was very frustrated and asked her if there was anyone doing blood-tests,

why was the ticket queue moving but no evidence of people being called for their test? She decided to play the victim, even though I expressed I wasn't blaming her, she just wasn't doing anything

about it and just expected me to sit like a idiot waiting for no one to come. Finally a nurse came for ticket 43 and I went in. Of course I was upset and I don't blame the nurse, who was very nice, except the useless system you have in place and the unhelpful receptionist lacking communication and teamwork skills. The nurse explained I was supposed to come straight to her and not wait and said the receptionist knew that.