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The service provided by the staff was of the highest order

Posted By John R

"The service provided by the staff was of the highest order"

About: Gartnavel Royal Hospital / Mental Health

(as the patient),

I have been an In-Patient at Timbury Ward, Gartnavel Royal Hospital Glasgow. The staff from domestics, care assistants, nurses, doctors, consultants and the various departments in the Gartnavel General Hospital have been truly wonderful in both the care of patients and just as important the ability to understand both their health issues and emotions.

Also the availability of a room called the ‘Sanctuary’ where you can go in times of distress was a truly welcomed place of refuge. In the sanctuary I was very fortunate to meet a lovely chaplain called Amitashuri and we discussed various matters.

In conclusion the service provided by all the above staff was of the highest order.. I would like to name all the aforementioned staff but there are so many it would be impossible ! 

In closing I would like to thank all the staff for helping me through one of the most difficult periods of my life and regardless of what the future  holds it will never take away from the the fact they are amazing people.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 8 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 07/08/2024 at 09:06
Published on Care Opinion at 09:06

picture of Kevin Torbet

Dear John R

Thank you for taking the time to share your heartfelt experience during your stay at Timbury Ward, Gartnavel Royal Hospital. We are deeply touched by your kind words and are pleased to hear that our staff provided such excellent care and support during a challenging time in your life.

It is wonderful to know that every member of our team, from domestics and care assistants to nurses, doctors, consultants, and various departments at Gartnavel General Hospital, contributed positively to your care and well being. We strive to understand and address both the health issues and emotional needs of our patients, and your feedback reassures us that we are meeting those goals.

We are also glad that you found solace in the 'Sanctuary' and had the opportunity to speak with Chaplain Amitashuri. Providing spaces and support for emotional and spiritual well being is an essential part of our holistic approach to care.

Your gratitude and appreciation for our staff will be shared with the entire team, as it serves as a powerful reminder of the impact their dedication and compassion have on our patients.

Thank you once again for your kind words it really means a lot to the staff.

Kind regards

Kevin

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by John R (the patient)

Thank you Kevin it was the very least I could do to express my thoughts on the Wonderful work that is conducted by all those Staff Day in and Day out within the NHS.

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