"Excellent care after I raised my complaints"

Prior to addressing my concerns, I can’t fault the staff in altnagelvin, honestly they were all absolutely amazing who looked after me. The care and compassion I received was phenomenal. One staff didn’t understand my pain at one point until I showed it to her and I cried out and told her she made me feel horrible. She quickly realised how she made me feel and apologised and afterwards she was incredible. 

After I raised my complaints about a staff member who did treat me badly one night shift. I was really listened to, I was always kept up to date on everything and told everything. I would like to mention some of the incredible girls who genuinely took their time to look after me and make sure I had an amazing time during a difficult time.

Brogan, Ashley (ward sister), Judith, Megan student midwife, Maria, Pauline ( breastfeeding), Pauline the midwife. Aoife - student midwife 

I can’t remember everyone else’s name but these girls above have seriously made my stay unforgettable and phenomenal with excellent care and compassion and love. I APPRECIATE IT.  You are all a credit to the hospital. 

I wish I could write more, but honestly I cannot explain the amazing care I was given by these girls. I’ll be forever grateful. I was properly listened to, given all the help I asked for, my baby was well cared for if I needed anything. Just everything, these girls have been outstanding . Breastfeeding support has been incredible and honestly so grateful for it.