"I feel completely let down by this service"

I have had mental health problems causing me to go into crisis for many years. In all these years no matter how many referrals I get to single point of access and from which source - doctor, walk in etc - they will not even take the referral, and I am left worse or more in crisis.

Many years ago I spoke with them on a phone call where they thought I had BPD. All they did was send me a leaflet and nothing else.

I recently went to the walk in centre and was referred to them, meant to be called in 24 hours though I clearly stated I struggled with calls due to my disabilities and I know the practitioner wrote this in my notes, so I would be texted first for warning.

Instead of them helping, they told me the referral was wrong and I should call 111 if I go in crisis.

I went back to the walk in and the well-being practitioner followed this up, they told them they needed 111 to get extra information about me.

When I went through the form on 111 it sent me their number and despite my immense struggles with phone calls I called them, where I was put through to a switchboard, not a mental health trained person. I then was put through to someone else who told me that what I had said to them wasn’t true but eventually got me a call back to happen. I told them about my trouble with phones and I might not be able to answer.

Someone called me back, not at the time I was told they would and not for a long time, so I missed the call. They never tried to contact me again. I tried to get back in touch through the switchboard but the person was not able to comprehend what I was asking and I got so distressed I said that I gave up cos I couldn’t deal with these calls anymore.

I then tried to go through 111 as I had been told to do, and the person told me that spa don’t take referrals unless it’s from a doctor, which I had already had previously and been fobbed off. But you can’t get to a doctor in a crisis anyway?

I feel this service is not fit for purpose and I would never, ever trust them with my mental health. It feels we have absolutely nowhere to go in Sheffield other than present in A&E which I’ve also had to do and it’s terrifying.

I feel completely let down by this service.