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Fracture Clinic Reception poor face to face

Story from nhs.uk

"Fracture Clinic Reception poor face to face"

About: Torbay Hospital

Reception closed sign up till 0840 this morning yet appointment for 0830. Lady serving- no “good mornings” or even a hello , no smile. Second time didn’t even look at me just stuck her hand out to get the paperwork. Poor Staff to Patient front desk attitude. It’s not hard to smile and be polite

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Responses

Response from Torbay Hospital 8 months ago
Torbay Hospital

Submitted on 06/08/2024 at 13:47
Published on nhs.uk at 13:47

Dear Bill, I am so sorry to hear that you had such a disappointing experience. We take all patient experiences and opinions very seriously and would like the opportunity to discuss your experience with you. If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can investigate your situation in more detail. You can contact them by calling 01803 655838 or on our 24-hour freephone number 0800 02 82 037. If you get through to the voicemail service, please leave your contact details and you will receive a call back within three working days. PALS can also be contacted by Text Phone on 01803 654742, or via email to tsdft.feedback@nhs.net (your email will go direct to our PALS Service). We look forward to hearing from you so that we can address the issues you have raised. Kind regards Feedback and Engagement Team Torbay and South Devon NHS Foundation Trust.

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