"Total Triage "

Total Triage means it's impossible as an unpaid relative carer for an elderly Mum who is registered at this practice to contact or have any helpful communication with this practice. It's just as difficult getting appointments with Knebworth. You can only complete a form 1st thing in the morning when I'm unavailable or phone and your held in a queue of 15 on average. Then may get called back. Have to remain near a phone all day and the next. Being a busy caree who juggles responsibilities it's impossible. She can't complete the online form or links from a simple mobile phone. She has undiagnosed dementia. She hasn't had a face to face appointment with a GP for the last year. Just telephone appointments with advanced practicioners who she thought were GPs . She's been wrongly diagnosed, given medicine by the out of hours service that is unsuitable because of other conditions she has. Referred to Hospital without an examination first. Appointments organised at the Hospital we find difficult to attend, when there is a more easily accessible one locally. letters sent straight to her, when she doesn't read them or loses them. She's not able to remember phone calls, she's not good at explaining symptoms on the phone.