"Genuine compassion and reassuring as always."

About: Queen Margaret Hospital / Day Surgery

(as a service user),

I spent another night at QMH after my latest EUA operation, I literally cannot fault this hospital and it's staff in any way.

The surgical team in pre-theatre were great, it's almost like catching up with people you've known for a long time as they're just so caring and I love the chats we have about everyday life.

The ward team were nothing short of wonderful as ever, I can honestly say that no matter the challenges they're facing, they never let it show. I had a bit of a brain fog of a personal issue on this visit and Rachael was so understanding and compassionate about it, I was all over the place and she brought me back into sync.

As always, I usually head home the next morning as I live alone and whilst I enjoy the company of the team, there's nothing better than stretching out in your own bed, especially when you feel relaxed and grateful about the patient experience.

I definitely owe this team some treats to keep them going on my next op in the coming weeks.

Thank you all again 🥰

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Nola Cassidy, Senior Charge Nurse, Day Surgery Unit, NHS Fife last month
Nola Cassidy
Senior Charge Nurse, Day Surgery Unit,
NHS Fife
Submitted on 12/08/2024 at 08:39
Published on Care Opinion at 08:39


picture of Nola Cassidy

Dear Gary234

Thank you for your lovely feedback, its great to see that we were able to provide a positive experience for you, your very kind comments about the team is a treat in itself, we strive to support our patients through what can be a daunting time so I'm glad to see Rachael was compassionate and understanding.

We wish you well in your recovery and will aim to provide the same positive experience on your next visit.

Nola and the day surgery team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k