Care Opinion

She was warm, kind, understanding and a great ear

Posted By HannahP7

"She was warm, kind, understanding and a great ear"

About: Mental Health Community Teams / Lisburn

(as a service user),

I had PP depression, and was supported by mental health social worker, Claire from Lisburn Community Mental Health Team.

She was warm, kind, understanding and a great ear. She helped me rationalise things, and gave me a safe space to talk through what I was dealing with.

I will feel forever grateful to Claire for all that she has done for me, and supported me through! She is one in a million!

I couldn’t have got through this past year without her care, support and kindness! 

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Responses

Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust 2 months ago
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 12/08/2024 at 16:16
Published on Care Opinion at 16:16

picture of Conor Campbell

Dear HannahP7

My name is Conor Campbell. My position is Senior Manager, Assurance and Improvement with a leading role in improving the service user experience - which includes responding to any person who tells their story through Care Opinion in order to help the organisation learn and improve.

Thank you for sharing the story of your experience in the care of Lisburn Community Mental Health Team.

It is great to learn that your experience has been of the standard that we aspire to.

It is so important to be looked after with understanding, expertise and compassion and the team at Lisburn Community Mental Health Service are a shining example of putting this into practice for you.

Your positive feedback has been shared to Claire and the team who are glad to know that Claire’s contributions have been so helpful to you.

I wish only the best for you going forward.

Conor

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