"Have gone over and above for me with their service"

Dear JohnE,

Many thanks for taking the time to send this lovely feedback regarding the nursing care that the district nurses aligned to Quayside Medical provided for you following your recent fall. I know they all work very hard and they will be delighted to know that they have made a difference to your recovery.

I will ensure that the team are all made aware of your heartening feedback and I wish you well and hope you continue to improve as you recover at home.

Warm regards

Maggie

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Dear JohnE,

My name is Ann Marie Conlon and I am the Falls Integrated Pathway Co-ordinator within the Western Health and Social Care Trust.

I am sorry to hear that you had a severe fall that caused you severe pain, impacted on your mobility and resulted surgery.

Thank you for taking the time to share your feedback on the District Nursing service received through Care Opinion. We are always grateful to those who share their experiences of the services they have received.

It was reassuring to learn that you were very happy with the service received.

As an organisation we are committed to consistently show kindness, compassion, professionalism and respect to the patients we care for.

I hope that you are making a good recovery at this time.

If you require further information on reducing risk of falls, please contact the Falls Integrated Pathway on 02871610763.

Best wishes,

Ann Marie Conlon

Falls Integrated Pathway Co-ordinator

We are currently looking for interested members of the public to provide feedback on our Falls Prevention Resources. This can be someone who has had a fall, is at risk of a fall or someone who cares for a person who has had a fall and feels passionate about improving Falls Services and Resources in the Western Trust. If this is something you would be interested in and would like more information on what is involved, please contact Úna McNaughton at involve@westerntrust.hscni.net or call on 07775993582.